Sutlej Solutions

Personalized experience and Enhanced sales: In today’s automated age, many users “just want to talk to a person!” - so instead of only supplying computerized FAQs or written documents, the customers want to be able to communicate directly with a human being. With Livesalesman on your website you can simulate the same experience for your customer that they would have felt if they were to visit your brick and mortar stores. You can greet them when they enter. You can assist them in real time and help them navigate through your site, and can provide consultation on your product and inform them about limited-time merchandising “specials” or offers to effectively cross-sell other compatible products as and when possible and appropriate. Personalized nature of the job reduces doubts in the minds of a customer about the authenticity of a website or the products you are selling on them.

Immediate assistance: Unlike with telephone conversations, with instant online support one agent can handle Multiple chats and thus assist several online visitors simultaneously, which reduces customer hold times.

Round the clock: Our service professionals are available round the clock at the click of a mouse to provide instant answers and resolve customer queries in real time and hence adds another important quality dimension on your website ensuring that not even a single visitor is returned unattended at any hour.

Huge Cost reductions:Outsourcing your live chat support would pull down your cost factor phenomenally as it will help you to cut your monthly toll free and telephone costs. It elminates the need to develop an in-house customer support system and saves the capital investment and time delays associated with hiring expensive staff to answer your customer’s questions, costly telecom equipments, toll free numbers, office space and ongoing training etc. to meet the changing the demands of your clients.

Long-term profit: Outstanding online chat support will satisfy or even delight your customers and enhance their loyalty, resulting in desirable behaviors such as word-of-mouth promotion, willingness to pay a price premium and repurchasing from your website.

Full control over quality: Transcripts of all chats can be sent for your review or as confirmation that queries are answered correctly.Our quality assurance process consists of daily agent monitoring sessions to ensure that high performance levels are being maintained.

Globally accessible: Unlike telephonic support, Live Chat support is globally accessible across geographic boundaries, crossing all the time zone barriers providing a unified customer support platform for real time trouble shooting in English.